Google Business Profile
From discovery to a real visit
Connect business information and local discovery to the customer journey.
See our approachDOES THIS SOUND FAMILIAR?
Does this sound familiar?
People find you on the map, but the information may not reflect the experience on the ground.
FROM FOUND TO VISITED
Being found is the start of a visit
Find you
Is the business information clear?
Get to know you
Do photos, hours and locations agree?
Make the visit
Does the online information match the visit?
OUR APPROACH
A clear question. A practical approach
- 01
Review business information and management
- 02
Organise location updates and maintenance
- 03
Connect local discovery to the customer journey
WORKING TOGETHER
Useful beyond the handover
These are starting points for scoping. Deliverables and timelines are agreed for each engagement.
Business information inventory
Management requirements
Measurement and activation recommendations
SCOPE
Cloud My Business features
Profile health
- Ownership status for every location
- Locations and ratings by region
- Missing address, phone, hours or website
Engagement & reviews
- Engagement by location
- Review filters, reply templates and tools
- Review digests by LINE and email, no login needed
Content & market
- Bulk posts and scheduling in three formats
- Nearby competitors: locations, reviews and ratings
- Search terms that lead to your stores, with volumes and trends
- Google Business Profile ads also available
This service at a glance
| Item | Details |
|---|---|
| Typical situation | People find you on the map, but the information may not reflect the experience on the ground. |
| How we work | Review business information and management; Organise location updates and maintenance; Connect local discovery to the customer journey |
| What you receive | Business information inventory; Management requirements; Measurement and activation recommendations |
| Before we start | Your locations, management process and recurring maintenance issues. |
OFFICIAL REFERENCES
References: Google documentation
Our approach follows Google’s official documentation. When the rules change, the latest official guidance applies.
- Guidelines for representing your business on Googlesupport.google.com
BEFORE WE BEGIN
A useful place to start
Your locations, management process and recurring maintenance issues.
Discuss your situationCan we start without knowing the root cause?
Yes. Describe the confusing numbers or workflow, and we can discuss whether diagnostics, analysis or another service is the right starting point.
Do we need to change tools first?
We first review the current setup and constraints. A new tool should follow a clear need.
How are scope and timing agreed?
We scope the data, systems, participants and deliverables together before proposing the engagement.